Platform terms of use

This is version 2.0 of platform terms of use. The version that governs a signed engagement is the one in force on the day it was signed, and every acceptance is recorded against its exact text.

In this document "Nuub" means Nuub Limited (company number 12345678), registered office The Future Works, 2 Brunel Way, Slough, SL1 1FQ, United Kingdom, trading as Nuub.

Contractual notices go to admin@nuub.co.uk. Data protection requests go to admin@nuub.co.uk. Nuub's ICO registration is being processed; contact the privacy address above for the current position.

These are business-to-business terms, governed by the law of England and Wales. If you are buying wholly or mainly outside a trade, business, craft or profession, contact Nuub before purchasing, because different rights apply.

Access is personal. You keep your sign-in credentials secure, you are responsible for activity under your account, and you tell us immediately if you suspect unauthorised use.

Workspace access is scoped to your organisation. You will not attempt to access another organisation's data.

You will not upload unlawful, infringing or malicious material, attempt to interfere with the platform, scrape the network directory, or use output to build a competing service.

Assessment scores, benchmarks and AI drafts are provided for your own decision-making and may not be resold or republished.

We aim for continuous availability but do not warrant uninterrupted service. Planned maintenance is notified in advance where practical.

Nuub uses AI to accelerate analysis and to produce first drafts of deliverables. AI output is never issued to a client unreviewed: a named executive reviews, corrects and approves every artefact before release, and that executive is accountable for its content.

Client material submitted through the platform is used to deliver that client's engagement. It is not used to train third-party foundation models.

AI-assisted analysis is an input to professional judgement, not a substitute for it, and does not constitute regulated legal, accounting, tax, investment or medical advice.

Each party complies with the UK GDPR and the Data Protection Act 2018. Where Nuub processes personal data on the client's behalf it does so only on documented instructions, under confidentiality, with appropriate technical and organisational measures, and it assists with data subject requests.

Client material is retained for the duration of the engagement plus seven years for professional record-keeping, then deleted. A client may request earlier deletion of material not required for legal or audit purposes.

Sub-processors used to deliver the platform are listed in the privacy notice. Clients are notified before a new sub-processor is engaged.

These terms are version 2.0, published 6 August 2026. Material changes are notified at least thirty days before they take effect, and the version applying to a signed engagement is the one in force when it was signed.

This agreement is governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Before issuing proceedings the parties will escalate in good faith: first to the engagement lead, then to a director of Nuub, then to mediation under the CEDR Model Mediation Procedure.

• Client terms of engagement — The master terms governing every diagnostic, review, blueprint, sprint and programme bought from Nuub.
• Executive network agreement — The terms on which an executive joins the Nuub bench, delivers work and is paid a share of billings.
• Fractional appointment terms — Additional terms for ongoing COO, CFO, NED and Chair appointments placed and administered by Nuub.
• Expenses and travel policy — What can be claimed, how it is approved, and why Nuub takes no share of expenses.
• Booking and session terms — How a paid session is booked, rescheduled, cancelled and credited, and what happens if either side does not turn up.
• Constraint assessment terms and disclaimer — The basis on which the constraint assessment, its scores and its cost-of-constraint estimates are provided.
• Growth partnership and retainer schedule — The additional terms that apply to a recurring monthly partnership: term, notice, what is included and what happens to unused capacity.
• Referral programme terms — How a referral is registered, when a reward becomes payable, and what disqualifies a referral.
• Privacy notice — What personal data Nuub holds, why, on what lawful basis, who it is shared with, how long it is kept and what rights apply.
• Cookie notice — What is stored on your device, why, and how to control it.
• Data processing addendum — The controller-to-processor terms that apply where Nuub processes personal data on a client's documented instructions.
• Mutual non-disclosure agreement — Standard mutual confidentiality terms for exploratory conversations before an engagement is contracted.
• Nuub Pulse subscription terms — The terms for the Nuub Pulse monthly business subscription: what is included, what is explicitly not included, renewal and cancellation, what happens if a payment fails, and how your information is treated.
• Accessibility statement — The accessibility standard Nuub works towards, what is known to fall short, and how to report a problem.