Booking and session terms

This is version 2.0 of booking and session terms. The version that governs a signed engagement is the one in force on the day it was signed, and every acceptance is recorded against its exact text.

In this document "Nuub" means Nuub Limited (company number 12345678), registered office The Future Works, 2 Brunel Way, Slough, SL1 1FQ, United Kingdom, trading as Nuub.

Contractual notices go to admin@nuub.co.uk. Data protection requests go to admin@nuub.co.uk. Nuub's ICO registration is being processed; contact the privacy address above for the current position.

These are business-to-business terms, governed by the law of England and Wales. If you are buying wholly or mainly outside a trade, business, craft or profession, contact Nuub before purchasing, because different rights apply.

A booking is a reserved slot with a named executive for the service, duration and price shown at the point of booking. The booking is confirmed when payment clears or, where the service is free, when the slot is issued.

The cancellation and rescheduling window for each service is published against that service at the point of booking and forms part of these terms.

Rescheduling inside the published window is free and may be done from the booking management link.

Cancellation outside the published window is refunded in full. Cancellation inside the window is not refunded, because the executive's time has already been committed, but the fee is held as a credit against a rebooked session for 30 days.

Where a fixed-fee service has been purchased rather than a session, a full refund is available within 5 working days of purchase and before kick-off. This is a contractual business policy, not a statutory consumer cooling-off right.

If nobody attends from the client side within fifteen minutes of the start time, the session is treated as delivered and is not refunded.

If Nuub or the assigned executive cannot attend, the session is rescheduled at the client's convenience or refunded in full, at the client's choice.

Sessions may be summarised with AI assistance. A summary is reviewed by the accountable executive before it is released and is a record of the conversation, not advice in itself.

A session is only recorded where every participant has been told in advance and has not objected.

Scores, constraint estimates, forecasts and benchmarks are business decision-support tools. They are based on the information supplied and the assumptions described in the output, and they are not audited financial results or guarantees of performance.

Nothing produced through the platform is legal, tax, audit, regulated investment or other regulated professional advice unless it is separately provided by an appropriately authorised professional.

The organisation remains responsible for its own decisions, implementation choices and business outcomes.

• Client terms of engagement — The master terms governing every diagnostic, review, blueprint, sprint and programme bought from Nuub.
• Executive network agreement — The terms on which an executive joins the Nuub bench, delivers work and is paid a share of billings.
• Fractional appointment terms — Additional terms for ongoing COO, CFO, NED and Chair appointments placed and administered by Nuub.
• Platform terms of use — How the Nuub platform, workspace, assessments and AI features may be used by clients and executives.
• Expenses and travel policy — What can be claimed, how it is approved, and why Nuub takes no share of expenses.
• Constraint assessment terms and disclaimer — The basis on which the constraint assessment, its scores and its cost-of-constraint estimates are provided.
• Growth partnership and retainer schedule — The additional terms that apply to a recurring monthly partnership: term, notice, what is included and what happens to unused capacity.
• Referral programme terms — How a referral is registered, when a reward becomes payable, and what disqualifies a referral.
• Privacy notice — What personal data Nuub holds, why, on what lawful basis, who it is shared with, how long it is kept and what rights apply.
• Cookie notice — What is stored on your device, why, and how to control it.
• Data processing addendum — The controller-to-processor terms that apply where Nuub processes personal data on a client's documented instructions.
• Mutual non-disclosure agreement — Standard mutual confidentiality terms for exploratory conversations before an engagement is contracted.
• Nuub Pulse subscription terms — The terms for the Nuub Pulse monthly business subscription: what is included, what is explicitly not included, renewal and cancellation, what happens if a payment fails, and how your information is treated.
• Accessibility statement — The accessibility standard Nuub works towards, what is known to fall short, and how to report a problem.